Table of Contents
This is version 1.0
There are no changes to this document
This policy outlines Infinite Flight’s procedures and actions it takes to ensure the safety of children and vulnerable persons on its online flight simulator platform and community forum. Concerns about online safety may arise when engaging on the Infinite Flight platforms, and this policy addresses the obligations Infinite Flight faces and how they are being met. This policy gives guidance for procedures in a safeguarding concern and sets out how decisions are made to ensure a safe and accessible process.
The terminology and legislative basis of this policy are founded on the laws and regulations of the United States of America (USA), the European Union's General Data Protection Regulation (GDPR) laws, the California Consumer Privacy Act (CCPA), and the Children's Online Privacy Protection Rule (COPPA).
If you are concerned about the safety or wellbeing of a person, please contact the Safeguarding Team at [email protected] or to the @safeguarding group. If you are concerned about the immediate safety of an individual you should contact local authorities.
The policy in this document forms the safeguarding policy for Infinite Flight. It encompasses and applies to the following:
All users on our online servers in-app and community forum
Forum moderators and Infinite Flight Air Traffic Control (IFATC) moderators
All Infinite Flight staff and contractors
This document does not cover the following:
Third-party forums, social media channels, or any non-forum places of engagement
Independent community groups such as Facebook pages
Infinite Flight promotes the acceptance and respect of all people. It further promotes the need for equal protection and a feeling of safety and security for all people regardless of age, social status, religion, sex, gender, race, or disability. It also aims to support those who may not fall under those social categories but consider themselves vulnerable.
Infinite Flight believes that all people have a right to self-determination and self-identity without the fear of discrimination of persecution. It believes protecting human rights, living standards, mental and physical health, and overall wellbeing is a fundamental part of any person, business, or organisation.
Infinite Flight aims to facilitate access to those who may need it, and actively promotes its online spaces as safe spaces for all users regardless of identity.
Safeguarding issues can arise from many spaces in an online world. Behaviours that can lead to abuse include, but are not limited to:
Verbal or emotional abuse
Domestic abuse and neglect
Infinite Flight has a designated Safeguarding Team who oversee all safeguarding issues. They are accountable in all safeguarding situations. You can find contact information at the end of this document (Appendix A - 1.0).
1.1 - This policy is reviewed at a yearly rate, or when needed at any period between yearly reviews
1.2 - Information disclosed during safeguarding issues will be handled with the appropriate laws and regulations around data protection
1.3 - Infinite Flight will work with external agencies if a safeguarding issue arises that justifies this. The consent of the person/s in question will seek to be gained where appropriate and needed
1.4 - Infinite Flight does not pass judgement during safeguarding issues and simply facilitates the appropriate response to the concern to protect the person/s in question
1.5 - It is considered the responsibility of all parties involved in Infinite Flight to ensure the protection of children and vulnerable users and provide support where needed
When in and around the Infinite Flight community, someone may say or refer to something that can cause concern. This may be explicit and posted on the forum, in a passing conversation in a Slack channel, or in person at an event. In the event of this, the following steps should be taken:
Remain calm and listen to what they are saying
Respect data privacy, however, do not promise total confidentiality. Make it clear you may have to pass on information to the Safeguarding Team, local authority, or other help channels if a child or a vulnerable person is at risk of clear and immediate harm
Let the person know they have done the correct thing by disclosing the information to you
Make notes and log the conversation as soon as possible, including as much information as possible
If a child or vulnerable person is at possible risk of immediate danger, take immediate action by contacting the appropriate emergency service if and where possible
Infinite Flight Staff and Moderators
You should report the concern immediately via the internal safeguarding channels. Support will be given as soon as possible and confidentiality can be requested if asked for by the person bringing forward the safeguarding issue. If confidentiality is requested, please refrain from including details in the channels and ask for the Safeguarding Team directly who will be in contact.
Infinite Flight Users and Other Affiliated Groups
The Safeguarding Team aims to respond within 48 hours of the safeguarding concern being officially raised. Concerns about this safeguarding policy can be made to [email protected] or to the @safeguarding group at https://community.infiniteflight.com.
The Safeguarding Team
The Safeguarding Team consists of Infinite Flight staff members
The team follows this policy in all safeguarding concerns
The safeguarding policy is overseen and managed by the safeguarding team
The Safeguarding Team record all official concerns and follow all data privacy and protection laws
The team follow best practices to the best of their ability and regularly follow the development in safeguarding guidance and include it in this safeguarding policy
Allegations Against Staff
Allegations against staff and moderators will be dealt with the utmost importance by the Infinite Flight Team. You can repost a safeguarding issue about a staff member or moderator to [email protected]. If you need a second alternative, please email [email protected]
If the allegation concerns a member of the Safeguarding Team, appropriate measures will be taken to ensure that the staff member is not involved in the process of dealing with the complaint
Any staff member of moderator that has a concern about another member of staff or moderator should bring it up directly with the appropriate Infinite Flight Team member
Data protection is guaranteed under data privacy and protection laws, including the GDPR and the CCPA. The Safeguarding Team will keep electronic records of the safeguarding concern for a specific period (Appendix A - 1.1). These records are stored securely and confidentially in accordance with data protection guidelines and our privacy policies.
Non-compliance to this policy may lead to action being taken against those who break the code. This will be in accordance with common Infinite Flight practice and may include verbal warnings, formal warnings, or removal and termination of positions and contracts.
A child is a person who is under the age of 18 years old.
A vulnerable adult is a person over the age of 18 years old who may require services to help with a physical or mental disability, and/or maybe unable to look after themselves and/or protect themselves from harm or abuse, including modern-day slavery or being drawn into terrorism.
Infinite Flight is the company that this policy is put in place for and by. Infinite Flight runs and maintains the Infinite Flight App and Infinite Flight Forum alongside its partners.
The Safeguarding Team are a select group of Infinite Flight Staff who oversee and maintain the safeguarding policy and referrals.
Verbal or Emotional Abuse
A form of abuse that attacks a person’s mental and emotional wellbeing through persistent and deliberate mistreatment and attacks.
This is abuse that includes the physical attacking of a person including, but not limited to, kicking, punching, burning, dragging, poisoning, and throwing.
Non-consensual action that either knowingly or unknowingly forces or entices a person into sexual acts that may or may not include extreme violence.
Trafficking or modern slavery is defined by the United Nations Palermo Protocol (UN 2003).
Domestic abuse and neglect
A failure to address the basic needs of a person in a domestic space that can lead to mental or physical harm.
Any form of physical or mental abuse that happens in a physical or online workspace between staff members or volunteers.
The negative judgement of someone, usually based on their race, gender, sex, ethnicity, religion, or class, that leads to harm of a denying of opportunity.
1.0 Safeguarding Team
1.1 Electronic Records
Infinite Flight will securely store safeguarding concerns for 1 year if no action is taken, or for up to 25 years if action is taken. Safeguarding data can request to be deleted at any time with an official GDPR request directed to [email protected].